We always try and guarantee our customers are paying the lowest prices possible, if you find the identical product priced in lower in Canada please contact us and we will do our best to either match or beat that price.

Please contact us to get approval prior to ordering as we handle this on a per case basis.

Order Cancellations

You may cancel or change your order with no penalty so long as we have not entered your items into production queue. Once queued, we cannot alter or cancel your order. Because you are essentially "commissioning" a product which does not exist, it is imperative that the decision to move forward is made only upon 100% certainty. Healthy Bedroom is happy to spend as much time as is necessary to ensure all of your questions and concerns are fully answered before proceeding.

Refunds

We understand that sometimes products need to be returned. In order to process a refund the product must be:

• Brand new in the original packaging and unused
• Be a regular stocked item, not a special order item
• Customers are responsible for return shipping fees, unless otherwise informed.

Live Awakened Guarantee

You can live awakened knowing that every product purchased from Healthy Bedroom is brand new and has never been used or slept on. Mattresses, pillows, and bedding are personal use items and we believe the customer always deserves to be given a new product.

Warranty

We at the healthy bedroom believe strongly in providing warranties for all of our products.

Please feel free to contact us for information on individual product warranties.

Mattress/Sleep Trial

We believe in helping our customers make as informed a decision as possible by providing as much detailed information and support about our products as possible up front. We also understand that comfort issues do arise when changing to a new mattress and emphasize that changing to a new mattress can cause some discomfort at first as your body is adjusting to a new alignment. Instead of offering a blanket time period for trials, we work with customers on a case by case basis to see why they are experiencing discomfort and how we can help.